Linda Boardman Fite uses her 20+ years of experience as a consultant, speaker, coach and creative thinker to help organizations tackle the challenges of ongoing, rapid change -- head-on, with humor and courage. Edutainment (Education packaged in Entertainment) is her style and clients throughout North America and Western Europe, as well as in Greenland, Japan and South Africa have helped her hone it to be multi-cultural, business-focused and effective.

When you contact Linda, she Educates herself by conducting a needs assessment interview to ensure a full understanding of your current situation and the objectives you would expect to achieve from utilizing her services. She then uses this information and her 20+ years of experience with clients to customize keynotes, workshops, and/or materials designed to achieve those objectives in an Educational and Entertaining way.

While her style is entertaining and motivational, her messages are hard-hitting and accountability-focused. Metaphors, story-telling, memory hooks, practical examples, tools and visual aids combine to make her messages engaging and to increase recall and application. These are customized to the interests, experiences, sophistication and organizational levels of the target groups.

Attitude adjustment, pride in performance, customer focus, problem-solving, accountability for results, speed through transitions, and improved productivity in the midst of organizational changes are some of the results with which she is credited by Fortune 500 companies, mom-and-pop organizations, nonprofits, and government agencies. Her voracious appetite for learning and her network of top-notch consultants, coaches and experts ensures that her information is always fresh and up-to-date and that she is able to bring in other experts as needed.

West Virginia University Hospitals, McDonald's, Delphi, Purdue University, Southwest Airlines, Bank of New York, Lawrence Berkeley National Labs, Lanier, Ricoh, U.S. Forestry Service, Chiron, Novartis, Eli Lilly, Habitat for Humanity, United Way, Missouri Dental Association, Southern Medical Association, Pritchett LP, Missouri State University Management Development Institute, Royal Bank of Canada, London Life, Belron Canada, Grupo Tampico, Danish Postal Service, Siemens, American Express, Scholastic, Missouri Department of Transportation, Sisters of Mercy Healthcare System, The Sabre Group.

Linda's formal education was in psychology and sociology. She worked briefly in pain management, stress management, substance abuse and family therapy, co-founded an alternative high school for reclaiming bright drop-outs, then moved into the business arena in 1981 when she was recruited by a Danish consulting group (Connector Management Group), where she became a partner in their multinational practice. Connector was a partner in the dramatic turnaround at Scandinavian Airlines and used that experience to launch a series of service excellence training and consulting initiatives. These drew the attention of Karl Albrecht, who used them as the basis for his popular series of books and videos on ServiceAmerica.

When Linda returned to the US in 1986, she used this background to coach the Bennigan's Restaurant chain through a re-thinking of their service concept. One outcome of this was that they completely transformed the way they trained employees and managers, the way they opened new restaurants, and the way they handled decision-making within a restaurant. Before the process was even completed, they saw their restaurant sales go up and their employee turnover go down dramatically.

As a result of this project, ActionSystems, a Dallas-based consulting firm recruited Linda to create a line of service management products which opened a new and lucrative consulting opportunity for them. In 1990 she moved to Pritchett & Associates, a publishing and consulting company in Dallas, where she launched their Training Division, writing their first several workshops, hiring and training a sales force to sell them, and selecting and training facilitators to deliver them.

Since 1993, she has managed her own business, Boardman Associates, Inc.

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